vrcanaries Chapter 280 Meeting Customer Needs
Chapter 280 Meeting Customer Needs
As soon as Xu Ning finished speaking, Qi Canglan and Qi Songbo raised their questions, and Xu Ning answered them one by one.
Before we knew it, it was already evening just discussing understanding customer needs.
In the brilliant afterglow of the sunset, Xu Ning's stomach growled louder than his voice.
Pei Yongjun immediately had a banquet served, but Qi Canglan was not idle during the meal. While using a serving chopstick to pick up food for Xu Ning, he asked, "Teacher Xu, after understanding the needs of our customers, what should we pay attention to in order to meet their needs?"
Xu Ning looked up at him and chewed, motioning Qi Canglan to see what her mouth was doing.
"Hey, Mr. Xu, you eat first. I'll ask you first. Eating won't hinder your thinking, right?"
Xu Ning rolled his eyes to the sky. Qi Canglan was afraid that Xu Ning would get angry and not explain to him, so he quickly picked up a few of his favorite dishes and put them in Xu Ning's bowl.
Except for Xu Feng, who was eating quietly, everyone else looked at each other and silently suppressed the questions in their minds.
After dinner, Xu Ning, with a full belly, walked in the yard in the last rays of light in the sky, followed by a group of studious "apprentices".
"You can't digest too much, understand? I plan to talk to you about meeting customer needs tomorrow." Xu Ning rubbed his stomach and found that he was very bloated, so he slowly slowed down his pace.
"Forget it, I'll just treat it as a preview for you since you're so interested." Xu Ning held his stomach, found a pavilion, walked in, and leaned against a pillar.
The others immediately found a place to sit or stand, and everyone was equipped with the same notebook and charcoal pencil as Xu Feng, which Pei Yongjun had someone make while they were eating.
Xu Ning was very satisfied to see how serious they were, because if they wanted to do business well, everyone involved had to at least understand how to do business, even if they didn't have to be proficient in the business.
"Take the domain map I mentioned at the beginning. A good geographical location is also one of the points to meet customer needs. And many of the points I mentioned this afternoon actually mentioned a lot of points to meet customer needs, such as providing high-quality products and services, building good customer relationships, establishing effective communication channels, continuous innovation, collecting customer feedback, focusing on customer experience and continuous innovation, etc."
"In fact, when we understand customer needs, we have already partially met their needs."
"The rest depends on whether we can make good products. This is mainly a hardware issue. There are product requirements and employee requirements. So we must not only create a good environment and products, but also provide employee training. The staff cannot be sluggish, otherwise all the previous efforts will be in vain."
"Oh, there is one more, that is to provide value-added services. In addition to the product or service itself, you can also provide some value-added services, such as training, technical support, after-sales service, etc. These value-added services can increase customer satisfaction and loyalty. Training, technical support and after-sales service are also easy to understand. When you buy a piano, you can find someone to teach you how to play the piano. If the piano is broken, we will be responsible for repairing it for free."
"In short, meeting customer needs requires multiple aspects, continuously improving and optimizing products or services, establishing good customer relationships, and providing high-quality customer experience. Only in this way can companies win the trust and support of customers and achieve long-term development and success."
"Xu Ning, what is an enterprise?" Qi Canglan asked hurriedly when he saw Xu Ning stop.
Xu Ning felt a little annoyed. He had been paying attention to changing the words, but in the end he forgot to change "enterprise" to a suitable word.
The Minister of Agriculture knew what an enterprise meant, so he answered Xu Ning's question with great foresight: "An enterprise is like a family, a large store with many people doing their own jobs, forming a cooperative business group."
"Oh..." Qi Canglan nodded, indicating that he understood.
At this time, Pei Yongjun suddenly said: "Then, aren't we just a company?"
Hearing this, Xu Ning couldn't help laughing. She quickly explained, "Uncle Pei, we haven't even touched the edge yet, so we can't even count as an enterprise. There are so many things to consider when establishing an enterprise or a company. Moreover, what kind of business we want to make, what type and how big it is, all depends on that person's opinion."
When Qi Canglan told her directly that he wanted to cooperate in business, Xu Ning actually already had an idea in her mind.
Xu Ning also showed his sincerity to Jiang Yan's second olive branch. After all, if you want to cooperate with the other party, you must first show your value and ability. The rest depends on Jiang Yan's decision.
Qi Canglan immediately understood Xu Ning's intention. After taking a walk, he quickly sorted out what he had learned today, and then sent the letter out through a special information channel. This letter will be delivered to Jiang Yan in the shortest possible time, so that he can understand Xu Ning's true thoughts and plans.
The next day, Xu Ning and his friends did not leave the house.
In the morning, Xu Ning separated the topic of meeting customer needs and explained it to everyone in detail. She emphasized the importance of meeting customer needs and proposed some specific methods and strategies. Everyone listened with great interest and nodded in agreement from time to time.
In the afternoon, Xu Ning discussed with everyone the appropriate location to build a shopping mall based on the map of Daqing Dynasty. This shopping mall will not only be a simple shopping center, but also a comprehensive city integrating commerce, entertainment, culture and other functions.
Yes, it’s a city.
This was planned by Xu Ning based on Jiang Yan's ability, and when she proposed this idea, no one present objected. After all, as the young master of the Jiang family, Jiang Yan did have such strength and status.
After repeated selection and discussion, the final location was Nancheng, which was two days away from Haicheng. If you choose to return to Haicheng by water, it only takes one day to arrive. Xu Ning also used his points to ask the treasure chest and learned that it only takes five days to return to the valley by water from Haicheng.
However, there are certain dangers in taking the water route. Baibaoxiang specially reminded Xu Ning that they would pass through a group of reefs on the last day, and the boat might hit the reefs and sink if they were not careful.
Coincidentally, the sudden storm saved the Xu family. If the Xu family continued to go upstream instead of going to the open sea, they would most likely encounter reefs.
"Bao, that's not right. Can't I just go back through the open sea on the last day?" Xu Ning asked doubtfully.
"Hello player, do you still remember the cannibal boy?" Treasure Box suddenly asked.
How could Xu Ning forget such a dangerous existence?
"Hello, player. The cannibal's base camp is on a deserted island not far from the open sea. And since the cannibal boy saw your boat, he has made some rafts and patrols the open sea from time to time."
Hearing this news, Xu Ning couldn't help but gasp. She widened her eyes, her face full of disbelief.